SAVVI ONE

Frequently asked questions

Launch Tickets

• Q: Can I purchase more than one launch ticket?
  A: Yes, you can purchase up to 2 tickets under your Customer ID. You will be asked to fill out your guest’s information.
• Q: Can I get a refund on launch tickets?
  A: Yes, if you contact support@savvi.com within 72 hours of your purchase.
• For all other questions related to the event or on SavviOne.com, please contact: support@savvi.com

TICKETS & COMMUNICATION FOR THE EVENT

TICKET REGISTRATION & PURCHASING AT THE SAVVI STORE

• If you are selling or transferring your ticket:
• It’s important that you contact us to get the name changed
• The ID number associated with the ticket purchase will be who’s name prints on your badge to get you into the venue
• This will also be how you can login to purchase items at the store, so it’s important to have the right name associated with your ticket
• If you purchased a boxed lunch on Friday or Saturday to hear from our Pioneer Partners while you eat, your food selection and room assignment will be printed on your badge
• If you need to change a name, contact support@savvi.com

LIVESTREAM

• Q: Can I live stream Savvi ONE?
  A: At Savvi we are proud to be an inclusive community. We want everyone to be able to join our Savvi One launch, even if people can’t travel in-person to Austin. Whether you're with us in person, or enjoying the launch virtually; we want all our Savvi family to join in with us. To make this possible we are now offering a Livestream option as well!
• Tickets Available at: savvione.com/livestream
• If ordered by next Wednesday, Sept 8, you will have a special package sent out to you with some fun goodies to enjoy during the event.
• If ordered after Sept 8, you will still receive your package, but it just might not be in time for the event.
• We will send a PDF of any materials you will need for the event
• Ticket Price: $149

TRAVEL

• Q: I need to change my travel plans I booked through Sky High Travel. Who do I contact?
  A: If you booked a hotel room through Sky High Travel before Aug. 1, that was the cut off date to request a refund. When extended Savvi ONE refunds during the last week of August, Sky High was generous enough extend hotel cancelations until Sept. 1. If you need to reach out for other questions, please go to https://skyhightravel.com/savvi/ to the “Contact Us” page. Savvi is not able to update your travel arrangements.
• Q: What if I purchased from another hotel on my own?
  A: Reach out to that hotel or the site you booked through to cancel.
• Q: Can I cancel my airline tickets?
  A: Contact the airlines or the travel agent directly. Airlines, for the most part, are still not issuing fees to change flights.

KEEPING YOU SAFE

• Q: What are Savvi’s policies dealing with COVID-19?
  
• SAVVI ONE EVENT HEALTH POLICY
  
• Savvi is much more than just a company; we are a community and a family. As a family, we want to ensure everyone attending Savvi ONE does so in a way that is fun, memorable, and most of all, safe. To help achieve this, the following provisions will apply to our Savvi One event.
• Masks, or an equivalent facial covering, will be required to enter the venue for Savvi ONE, at the ACL and the W Hotel. Wearing a mask for the duration of the events is also highly recommended. You will receive masks to wear in your registration bag.
• A vaccination is not required to attend Savvi ONE. However, ALL ATTENDEES & STAFF, even if they are fully vaccinated, are required to show a copy of a negative COVID-19 test to attend Savvi ONE. The negative COVID-19 test must be taken within 72 hours (3 days) of attending Savvi ONE. Please ensure you get tested by Tuesday, Sept 14, or closer to the start of event. Bring your test results (on paper or electronic) to present at registration for entry.
• Covid Testing can be found at numerous locations prior to coming to Austin for the event, including Walgreens, CVS, Urgent Care Facilities, and others. Please check your local providers to choose the best option for you. At home tests will not be accepted.
• You will need to show your test results at registration to receive your name badge and lanyard that will get you into the Savvi ONE venues and events.
• Temperature checks will also be taken at the doors prior to entry, per the rules of the venues.
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• Q: Will everyone need to provide a COVID-19 test to attend Savvi ONE in Austin?
  
• A: Yes. You will show your test results at registration to receive your badge to get into the venue. You should plan to get your COVID test on Tuesday, Sept 14, or closer to the event.
• Q: What if I’ve had COVID in the last 90 days and won’t be able to show a negative test?
  
• A: If you've had COVID recently, but are not longer contagious, you can still attend Savvi ONE. Show your positive test result at registration that is more than 14 days, but no later than 90 days from the event date. This can be used in place of a negative COVID test result within the past 3 days.
• Q: Will an at home COVID test be accepted?
  
• No. Please got to a facility with medical professionals that can perform the procedure to get an accurate test result.
• Q: Do I have to wear a mask at the events Savvi ONE in Austin?
  
• A: Masks, or an equivalent facial covering, will be required to enter the venue for Savvi ONE, at the ACL and the W Hotel. Wearing a mask for the duration of the events is also highly recommended. You will receive masks to wear in your registration bag.
• Q: Is vaccination required to attend Savvi ONE?
  
• A: No, a vaccination is not required to attend Savvi ONE. However, ALL ATTENDEES & STAFF, even if they are fully vaccinated, are required to show a copy of a negative COVID-19 test to attend Savvi ONE. The negative COVID-19 test must be taken within 72 hours (3 days) of attending Savvi ONE. Please ensure you get tested by Tuesday, Sept 14, or closer to the start of event. Bring your test results (on paper or electronic) to present at registration for entry.
• Q: I was planning to get to the event in person, but just tested positive. Can I get a refund?
  
• A: If you take your COVID-19 test and get a positive result, email support@savvi.com with your results and request a refund for your Savvi ONE ticket. You can register to watch the livestream at savvione.com/livestream
• Q: Will there be temperature checks at the door to enter ACL?
  
• Yes. This is the policy of the venue.